Terms & Conditions

Unofficial English translation. This is a convenience translation that has not yet been reviewed by legal counsel. The Polish-language Terms (Regulamin) are the sole legally binding version; in the event of any discrepancy, the Polish version prevails (Section 25.4).

Operator (Service Provider): Agent CS sp. z o.o. Registered office: ul. Chelmska 19/21, 00-724 Warsaw KRS: 0001257455 NIP: 5214175194 REGON: 545394221

Contact: [email protected] Website: www.casting.studio

The Operator is a technology company: it runs the Application, provides the electronic services and is the controller of Users’ personal data processed in the Application. The Operator is not an agency. Representation of Artists by the agencies they choose is described in Section 6 of these Terms.

What changed in version 2.4 (30 September 2026)

• The only company in these Terms is Agent CS sp. z o.o., the technology company running the Application and the data controller. These Terms name no agency.
• “Casting Studio” is only the name of the Application. The Application is a multi-agency platform, and every agency has the same rights in it as the others.
• The Agency is the entity the Artist chooses. Representation, commission and exclusivity are governed solely by the Artist’s agreement with that agency. The Operator charges no commission and holds no exclusivity.
• Removed: the 20% commission in favour of the Operator or a named company, double and perpetual commission, the anti-circumvention clause, the 18-month AI exclusivity.
• An Agency sees only the Artists assigned to it. An application does not reach an agency the Artist did not name in it.

These Terms & Conditions set out the rules for using the Casting Studio mobile application and comply with the requirements of Polish law, Regulation (EU) 2016/679 (GDPR), the Act on the Provision of Electronic Services of 18 July 2002, the Consumer Rights Act of 30 May 2014, the Civil Code, the Apple App Store Review Guidelines, the Google Play Developer Program Policies, and other applicable regulations.

1. General provisions and definitions

1.1. These Terms & Conditions (hereinafter: Terms) set out the rules for the provision of electronic services through the Casting Studio mobile application (hereinafter: Application), available on the Apple App Store and Google Play Store, as well as the related web application at app.castingstudio.uk and www.casting.studio.

1.2. The Application is a professional casting platform connecting talent (actors, actresses, influencers, content creators) with entities from the film, advertising and production industries (directors, producers, production companies). The Application is a multi-agency platform: Artists are represented by the agencies they choose, and the Operator provides the technology and is not an agency.

1.3. Use of the Application constitutes acceptance of these Terms in their entirety. A User who does not accept any provision of the Terms should refrain from using the Application and promptly delete their account.

1.4. The Terms constitute an agreement for the provision of electronic services within the meaning of the Act of 18 July 2002 on the Provision of Electronic Services (Journal of Laws 2020, item 344).

1.5. In the event of any discrepancy between these Terms and any information, marketing materials or communications from the Operator, the provisions of these Terms prevail.

1.6. Definitions:

• Operator / Service Provider – Agent CS sp. z o.o. with its registered office in Warsaw, ul. Chelmska 19/21, 00-724 Warsaw, KRS 0001257455, NIP 5214175194, REGON 545394221, a technology company which operates the Application, provides the electronic services and is the controller of Users’ personal data processed in the Application;
• Agency – the entity chosen by the Artist in the Application or in the application form, which represents the Artist under an agreement concluded with the Artist (Section 6 of the Terms). The Operator is not an Agency;
• Casting Studio – solely the name of the Application. It does not denote any agency or company. Every agency using the Application has the same rights in it as the others;
• User – any natural person using the Application, including Artists, Bookers (agents) and Casting Clients;
• Artist – a natural person registered in the Application in order to present their professional profile and participate in casting processes;
• Booker – a representative of an Agency or a casting agent using the Application to manage castings;
• Client – an entity from the film, advertising or production industry (in particular a producer, production company or director) that runs a casting in the Application and receives applications to its casting;
• Profile – a User’s account in the Application containing identification data, portfolio materials, casting activity history and image data;
• Services – any functionalities made available by the Operator through the Application, provided on an “as-is” basis, without any warranties, express or implied, unless mandatory provisions of law state otherwise;
• Agency Services – intermediation and representation services provided to the Artist by the Agency under the agreement between the Artist and the Agency. The Operator does not provide Agency Services;
• Commission – the Agency’s remuneration for Agency Services, determined solely by the agreement between the Artist and the Agency. The Operator does not charge Commission;
• User Content / Materials – any content uploaded by the User to the Application, including photos, video recordings, voice samples, CV, personal data and other documents;
• Casting Data – information concerning castings, including client names, location addresses, casting cards, application links and other details of the casting process, constituting confidential information;
• Third-Party Content – any content, information, offers or materials posted in the Application by Users or entities other than the Operator, for which the Operator bears no responsibility;
• Digital Twin – a digital representation of an Artist’s image, voice and/or movement, intended for use in projects employing artificial intelligence (AI) technology, created on the basis of the Artist’s separate consent within the Application;
• GDPR – Regulation (EU) 2016/679 of 27 April 2016;
• Privacy Policy – a separate document setting out the rules for processing personal data, constituting an integral part of these Terms.

2. Conditions for using the Application

2.1. Use of the Application requires:

• being at least 18 years of age, or at least 13 years of age with the consent of a parent/legal guardian, given via a consent checkbox during registration;

• having full legal capacity (or limited capacity with the consent of a legal representative);

• having a device with iOS 15+ or Android 12+ with Internet access;

• acceptance of these Terms and the Privacy Policy;

• providing truthful, current and complete personal data.

  2.2. Parents or legal guardians who consent to the use of the Application by a person aged 13-17 bear full responsibility for supervising the minor’s activity in the Application and accept these Terms on their behalf. The Operator shall not be liable for any damage resulting from the use of the Application by minors.

  2.3. The Operator reserves the right to refuse registration or suspend an account without giving reasons, in particular where there is a reasonable suspicion of a breach of the Terms.

  2.4. The User bears sole responsibility for meeting the technical requirements necessary to use the Application, including device compatibility, operating system, Internet connection, and any third-party services and software. The Operator does not guarantee the Application’s compatibility with every device or system configuration.

3. Registration and User account

3.1. Registration in the Application requires the following data:

• first name and last name, date of birth, gender, nationality, languages;

• e-mail address and telephone number (SMS verification);

• profile photos, video business card, self-tape, portfolio gallery;

• physical data (height, weight, clothing size, hair/eye colour, appearance type);

• professional experience, skills, portfolio, CV.

  3.2. The User represents and warrants that all personal data entered into the Application is truthful, current and complete. The Operator shall not be liable for any damage resulting from the provision of untrue, outdated or incomplete data by the User.

  3.3. The User is obliged to promptly update their data in the event of any change.

  3.4. The User bears full responsibility for maintaining the confidentiality of their account login credentials. All actions performed using the User’s account are treated as performed by the User, regardless of who actually accessed the account.

  3.5. Sharing an account with third parties, creating fictitious accounts, or maintaining more than one account by the same person is prohibited.

  3.6. The Operator shall not be liable for unauthorised access to a User’s account resulting from the User’s failure to exercise due care in securing their login credentials.

4. Profile approval and account statuses

4.1. After registration, the User’s profile is subject to verification and approval by a Booker or the Operator. Until approved, the User has limited access to the Application’s functionalities.

4.2. Account statuses:

• Active – profile approved, full access to functionalities;

• Limited (trial) – a 14-day trial period from registration, limited access;

• In progress – profile under verification;

• Sleeping – inactive account, reactivation possible;

• Suspended – account blocked due to a breach of the Terms.

  4.3. The Operator reserves the exclusive right to approve or reject User profiles at its own discretion, without any obligation to justify its decision. Refusal to approve a profile does not give rise to any claim against the Operator.

  4.4. The Operator may change the status of a User’s account at any time, including limiting or suspending access, if it deems it justified to protect the interests of the Application, its Users, third parties, or for any other reason in the interest of the proper functioning of the platform.

5. Description of the Service and Application functionalities

5.1. The Application provides the following functionalities:

• Professional profiles – creating and managing an artist’s profile with portfolio, physical data and experience;

• Casting processes – browsing available castings, applying, submitting self-tapes;

• 3-stage pre-selection – portrait photos, video business card, self-tape;

• AI intelligent matching – automated matching of profiles to casting briefs;

• AI Assistant – a conversational agent supporting use of the Application;

• Internal chat – communication between Users within casting processes;

• Push notifications – information about new castings, statuses and updates;

• Workshops and training – paid professionalisation services (see Section 7);

• Experimental (beta) functionalities – new features made available for testing purposes, without any warranties of stability, availability or correct operation.

  5.2. The Services are provided on an “as-is” and “as-available” basis, without any warranties, express or implied, including in particular warranties of merchantability, fitness for a particular purpose, non-infringement of third-party rights, continuity of operation, freedom from errors, completeness of data, accuracy of results, or technical quality.

  5.3. The Operator reserves the right to:

• modify, suspend or discontinue any functionality of the Application without prior notice and without any obligation to give reasons;

• carry out maintenance work resulting in temporary unavailability of the Application;

• introduce new functionalities or remove existing ones at its own discretion;

• change the operation of algorithms, including AI algorithms, without prior notice.

  5.4. The Application serves solely as a technology platform connecting Artists, Agencies and Casting Clients. The Operator is not a party to agreements concluded between Users, including agreements between an Artist and an Agency and between an Artist and a Casting Client, and bears no responsibility for their performance, the quality of cooperation, casting outcomes, or any damage arising from relations between Users.

  5.5. Use of the Application does not create, imply, or constitute an employment relationship, partnership, joint venture, or any other legal relationship between the Operator and the User beyond the service-provider/service-recipient relationship set out in these Terms, subject to the separate provisions concerning Agency Services (Section 6).

  5.6. The Operator does not guarantee any results from use of the Application, including in particular obtaining a role, employment, contract, a specific number of profile views, casting matches, or any other professional or financial benefits.

6. Agency representation, intermediation and Digital Twin

6.1. Role of the Operator

6.1.1. The Application is a multi-agency platform. The Operator is a technology company and technology provider: it makes the Application available to Artists, agencies and Casting Clients.

6.1.2. The Operator is not an agency, does not provide Agency Services and is not a party to any agreement or agency relationship between an Artist and an Agency.

6.1.3. The Operator charges Artists no commission and acquires no exclusivity of any kind over an Artist.

6.2. Choice of Agency

6.2.1. The Artist may choose an Agency in the Application or in the application form.

6.2.2. The Artist’s representation, its scope, the Commission and any exclusivity are governed solely by the agreement between the Artist and the Agency the Artist has chosen. These Terms neither establish nor amend the terms of that agreement.

6.2.3. The provisions of these Terms concerning the Agency apply to an Artist who has chosen an Agency, and only with respect to that Agency.

6.3. Castings and applications

6.3.1. Castings reach Artists through their Agencies.

6.3.2. An Artist’s Profile is not presented to a Casting Client or to any other party unless the Artist has applied to the casting or project concerned.

6.3.3. An Agency sees in the Application only the Artists assigned to it. The materials of an application are not shared with an Agency the Artist did not name in that application, including where the Artist named another agency or none.

6.3.4. Project exclusivity. An Artist who applies to a project through a given Agency gives that Agency exclusivity for that project. The exclusivity covers that project only. Beyond it, these Terms establish no exclusivity.

6.4. Digital avatar (Digital Twin)

6.4.1. The Artist may consent to the creation of a digital avatar portfolio (the Digital Twin), a digital representation of their likeness, voice and/or movement, intended for use in projects using artificial intelligence (AI) technology, including content generation, advertising spots, animations and virtual productions.

6.4.2. The Artist’s Digital Twin belongs to the Agency chosen by the Artist and is represented by it, on the terms of the agreement between the Artist and that Agency.

6.4.3. The Operator acquires no exclusivity over the Digital Twin or over the Artist’s likeness, voice or movement.

6.4.4. The Artist may withdraw consent to maintaining the Digital Twin at any time. Withdrawal of consent does not affect the validity of licences granted to Clients before the date of withdrawal.

6.5. Liability

6.5.1. The Operator is not liable for the performance of agreements between the Artist and the Agency or between the Artist and a Casting Client, including payment of remuneration and settlement of the Commission. Claims arising from those agreements are to be directed by the Artist to the parties to them.

7. Casting process and confidentiality

7.1. Information about castings in the Application is divided into:

• Public information – general casting description, type of talent sought, indicative dates; visible to all approved Users;

• Confidential information (Casting Data) – client names, location addresses, casting cards, application links, director details, detailed requirements; visible only to Users invited to a given casting.

  7.2. Confidentiality of Casting Data: The User undertakes to maintain strict confidentiality of all Casting Data accessed through the Application. The confidentiality obligation covers in particular:

• the names of casting clients and their representatives;

• casting and shoot location addresses;

• the content of casting cards and briefs;

• links to application forms;

• any other information marked as confidential or which, by its nature, should be treated as confidential.

  7.3. Prohibition on disclosure. The User may not disclose, copy, distribute or share Casting Data with any third parties, including on social media, messengers, online forums, or in any other manner, whether for payment or free of charge.

  7.4. Breach of the confidentiality obligation constitutes a material breach of these Terms and entitles the Operator to immediately suspend or delete the User’s account and to pursue compensation on general principles, including a contractual penalty in an amount separately determined by the Operator.

  7.5. The confidentiality obligation applies throughout the period of use of the Application and for a period of 5 years after ceasing to use the Application or deleting the account.

  7.6. Results generated by AI systems (including matching recommendations, AI Assistant responses) are of a purely recommendatory and informational nature, do not constitute a guarantee of obtaining a role, employment or any other outcome. Every casting decision is ultimately made by a human. The Operator shall not be liable for any decisions made on the basis of results generated by AI systems.

8. Workshops and additional services

8.1. The Operator organises paid workshops and training aimed at the professionalisation of Artists, including, among others:

• photo sessions (portrait photos, portfolio);

• recording of video business cards;

• self-tape technique training;

• individual consultations and acting coaching.

  8.2. The conditions for participation in workshops (price, dates, scope) are each time specified in a separate offer presented to the User before payment.

  8.3. Completion of workshops does not guarantee profile approval, obtaining a casting role, or any other professional results. Workshops are of a purely educational and supporting nature. The Operator shall not be liable for the User’s failure to achieve expected results.

  8.4. Materials created during workshops (photos, recordings) may be used by the User in their Application profile. The Operator retains the right to use such materials for promotional and marketing purposes of the Application, subject to the User’s right to object.

  8.5. A refund for workshops is possible only where the workshops are cancelled by the Operator. If the User withdraws from participation, the payment is non-refundable, unless the withdrawal occurred at least 7 days before the scheduled workshop date. The Operator reserves the right to change dates, locations and instructors of workshops without any obligation to refund.

9. Licence to use the Application

9.1. The Operator grants the User a free, non-exclusive, revocable, non-transferable licence to use the Application solely for purposes consistent with these Terms.

9.2. The licence does not include the right to:

• copy, modify, decompile or reverse-engineer the Application;

• create derivative works based on the Application;

• share, sublicense or resell the Application to third parties;

• remove or modify copyright notices or trademarks;

• use the Application for purposes contrary to the Terms or the law;

• use the Application to create competing products or services.

  9.3. The Operator may revoke the licence at any time, for any reason or no reason, by suspending or deleting the User’s account, without any obligation to pay compensation or refund any fees.

10. Intellectual property rights

10.1. All intellectual property rights to the Application, including source code, graphic design, logos, trademarks, databases, AI algorithms, matching models, system architecture, documentation and other intellectual property, belong exclusively to the Operator or its licensors.

10.2. Use of the Application does not constitute a transfer of any intellectual property rights to the User.

10.3. The name “Casting Studio”, the logo and all related trademarks and designations are legally protected. The User may not use them without the Operator’s prior written consent.

11. User Content and content licence

11.1. The User retains copyright to the Materials uploaded to the Application.

11.2. By uploading Materials to the Application, the User grants the Operator a free, non-exclusive, worldwide, irrevocable (for the term of the Terms), transferable licence with the right to sublicense to:

• store, display and share the Materials within the Application;

• use the Materials in casting processes, including sharing them with the Agency chosen by the Artist and with the Casting Client whose casting the Artist has applied to;

• process the Materials through AI systems for the purpose of matching to casting briefs;

• use the Materials for promotional and marketing purposes of the Application;

• create backups and archive the Materials;

• modify, crop, compress and technically optimise the Materials to the extent necessary for the proper functioning of the Application.

  11.3. The User represents and warrants that:

• they hold all rights to the Materials or have obtained the appropriate consents;

• the Materials do not infringe the rights of third parties, including copyright, image rights, privacy rights or personal rights;

• the Materials do not contain unlawful, defamatory, obscene or libellous content;

• the Materials do not contain viruses, malware or other harmful software.

  11.4. In the event of a breach of the warranties in point 11.3, the User bears full responsibility and undertakes to hold the Operator harmless from any third-party claims, including covering legal costs and damages.

  11.5. The Operator reserves the right to remove or block Materials that breach the Terms, the law or good practice, without prior notice to the User and without any obligation to justify the decision.

12. Use of image and artificial intelligence (AI)

12.1. The Application uses artificial intelligence technologies in the following areas:

• AI Assistant – a conversational agent based on knowledge bases;

• Intelligent matching – automated matching of profiles to casting briefs;

• Description generation – AI-assisted creation of casting descriptions;

• Engagement analysis – identification of active community members.

  12.2. The processing of image data by AI systems requires the User’s separate, explicit consent (Article 9(2)(a) GDPR). Consent is obtained at registration through a separate, unchecked opt-in checkbox.

  12.3. The User acknowledges and accepts that withdrawal of consent to the processing of image data by AI will prevent the use of the intelligent matching feature, which may significantly reduce the visibility of the User’s profile in casting search results. The Operator shall not be liable for reduced profile visibility resulting from the withdrawal of consent.

  12.4. Image licensing for AI/CGI productions. On the basis of separate licence agreements, the User may consent to the use of their image and/or voice in productions employing AI/CGI technology. The terms of such agreements are negotiated individually and do not arise from these Terms.

  12.5. With regard to AI-generated content, the Operator plans to implement the C2PA (Content Provenance and Authenticity) standard in order to mark metadata concerning origin, licences and consents.

  12.6. The User acknowledges that results generated by AI systems (including matching recommendations, AI Assistant responses, generated descriptions) may contain inaccuracies, errors or imprecisions. AI results are of a purely informational and supporting nature. The Operator will endeavour to ensure the quality of AI results but does not guarantee their accuracy, completeness, usefulness, currency or fitness for a particular purpose. The User uses AI results at their own risk.

  12.7. The Operator shall not be liable for decisions made by the User on the basis of results generated by AI systems, or for any damage (direct, indirect, incidental or consequential) arising from reliance on such results.

13. Acceptable use rules

13.1. The User undertakes to use the Application solely in a manner consistent with these Terms, applicable law and good practice.

13.2. In particular, it is prohibited to:

• provide false personal data or impersonate other persons;

• upload unlawful, harmful, threatening, defamatory, obscene content or content infringing the rights of third parties;

• use the Application for purposes unrelated to the casting industry;

• attempt to gain unauthorised access to the Operator’s systems;

• use scraping techniques, bots or automated data collection;

• distribute viruses, malware or other harmful software;

• breach the confidentiality obligation regarding Casting Data (Section 7);

• solicit Users for purposes unrelated to the Application;

• circumvent or attempt to circumvent the Application’s technical safeguards;

• create competing products or services using the Application’s data or functionalities;

• engage in any activity which, in the Operator’s sole assessment, may negatively affect the operation of the Application, its reputation or the experience of other Users.

  13.3. Breach of the acceptable use rules entitles the Operator to immediately suspend or delete the User’s account without notice and without any right to compensation. The assessment of whether a breach has occurred rests solely with the Operator.

14. User obligations

14.1. The User undertakes to:

• comply with these Terms and the Privacy Policy;
• keep the data in their Profile up to date;
• maintain the confidentiality of login credentials;
• promptly inform the Operator of any unauthorised use of the account;
• behave professionally in contacts with other Users;
• comply with the confidentiality obligation regarding Casting Data;
• timely fulfil obligations arising from casting processes;
• refrain from actions that could harm the reputation of the Application or the Operator;
• respect the intellectual property rights of the Operator and third parties;
• cooperate with the Operator in proceedings concerning breaches of the Terms.

15. Operator’s liability and limitations

15.1. The Services provided through the Application are made available on an “as-is” and “as-available” basis. To the fullest extent permitted by applicable law, the Operator makes no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement of third-party rights, continuity of operation, freedom from errors, completeness of data, security of data transmission, or technical quality.

15.2. The Operator shall not be liable for:

• damage resulting from acts or omissions of the User, including the provision of untrue data, infringement of third-party rights, or failure to comply with these Terms;

• damage resulting from the actions of casting clients, producers, directors or other third parties to whom data was disclosed as part of the casting process;

• lost benefits, lost professional opportunities, lost remuneration, loss of reputation, or other indirect, consequential, incidental or special damages, regardless of their legal basis;

• inaccuracies, errors or imprecisions in results generated by AI systems;

• interruptions in the operation of the Application, data loss caused by technical failure, force majeure, or circumstances beyond the Operator’s control;

• data security breaches caused by factors beyond the Operator’s reasonable control (hacker attacks, zero-day vulnerabilities, provider failures);

• decisions made by the User on the basis of information obtained through the Application;

• content, information, offers or materials posted by Users or third parties (Third-Party Content);

• the operation or non-operation of third-party services and applications integrated with the Application;

• any damage arising from the use of experimental (beta) functionalities;

• unavailability of the Application on the Apple App Store or Google Play Store for reasons beyond the Operator’s control;

• any damage that could not reasonably have been foreseen at the time of concluding the service agreement.

  15.3. The Operator’s total liability to the User on any basis related to the use of the Application is limited to the amount actually paid by the User to the Operator in the 12 months preceding the event giving rise to the damage, and in the absence of payment – to PLN 100 (one hundred zlotys).

  15.4. Nothing in these Terms excludes or limits the Operator’s liability that cannot be excluded or limited under mandatory provisions of law, including liability for: (a) intentional infliction of damage, (b) death or personal injury caused by gross negligence, (c) breach of mandatory data protection regulations (GDPR, UK GDPR, CCPA/CPRA) to the extent that such regulations do not permit limitation of liability.

  15.5. The User acknowledges and accepts that the limitations of liability set out in this section constitute an essential element of the agreement between the Parties and reflect the agreed allocation of risk. Without these limitations, the Operator would not be able to provide the Services on the current terms.

16. User liability and indemnification

16.1. The User bears full responsibility for:

• their actions and omissions in connection with use of the Application;

• Materials uploaded to the Application;

• compliance with applicable law and these Terms;

• maintaining the confidentiality of Casting Data;

• any damage caused to the Operator or third parties in connection with use of the Application.

  16.2. The User undertakes to hold the Operator harmless (indemnification) from any claims, demands, lawsuits, costs (including reasonable legal fees) arising from: (a) the User’s breach of these Terms, (b) infringement of third-party rights by Materials uploaded by the User, (c) use of the Application in a manner inconsistent with its intended purpose, (d) breach of the confidentiality obligation regarding Casting Data, (e) the User’s breach of applicable law, (f) any third-party claims related to the User’s activity within the Application.

  16.3. The User waives all claims against the Operator in respect of indirect, consequential, incidental, special, punitive or exemplary damages (punitive damages). The above waiver applies to the fullest extent permitted by applicable law.

  16.4. The User’s indemnification obligations survive the termination or expiry of these Terms and the deletion of the User’s account.

17. Payments, commissions and subscriptions

17.1. Registration and basic use of the Application are free of charge. The Operator charges Artists no commission. Commission is charged solely by the Agency under its agreement with the Artist (Section 6).

17.2. The Operator may charge fees for:

• workshop and training services (prices specified in the offer);

• premium functionalities (if introduced in the future);

• subscriptions (if introduced in the future).

  17.3. All payments are made through the payment operators indicated in the Application. The Operator does not store payment card data.

  17.4. For purchases made through the Apple App Store or Google Play Store, the payment terms of the Apple Media Services Terms and Conditions or Google Play Terms of Service apply respectively. All complaints regarding payments for in-app purchases should be directed to Apple or Google respectively.

  17.5. The Operator reserves the right to change the price list of services at any time, with a 14-day notice period. A change to the price list does not affect payments already made.

  17.6. Subscriptions (if introduced). Subscriptions will be automatically renewed for the next billing period unless the User cancels the subscription before the end of the current period. Cancellation of a subscription does not entitle the User to a refund for the current billing period. Management of subscriptions purchased on the Apple App Store or Google Play Store is carried out in accordance with the rules of the relevant platform.

18. Account suspension and termination

18.1. The User may request deletion of their account at any time by:

• Settings > Privacy Settings > Delete Account in the Application; or

• sending an e-mail to [email protected] if the Application is not accessible.

  18.2. Within 30 days of the erasure request, the profile, portfolio, casting history and associated data are permanently deleted. The exception is data required by law (e.g. accounting data – 5 years).

  18.3. The User acknowledges that account deletion is irreversible once performed and results in the permanent loss of access to all materials, casting history and associated data. The Operator shall not be liable for data loss resulting from account deletion at the User’s request.

  18.4. The Operator reserves the right to suspend or delete a User’s account at any time, without notice and without any obligation to give reasons, in the event of:

• a breach of these Terms;

• a breach of the confidentiality obligation regarding Casting Data;

• suspicion of fraud or dishonest conduct;

• actions that could compromise the security of the Application or its Users;

• a breach of applicable law;

• inactivity for a period longer than 12 months;

• any other justified reason at the Operator’s sole discretion.

  18.5. In the event of suspension or deletion of an account by the Operator, the User is not entitled to compensation or a refund of any fees, unless mandatory provisions of law state otherwise.

  18.6. Provisions of the Terms which, by their nature, should survive termination of the agreement (including sections on confidentiality, intellectual property, limitations of liability, indemnification and dispute resolution) remain in force after the termination or expiry of the Terms.

19. Protection of personal data

19.1. Detailed rules for processing personal data are set out in the Application’s Privacy Policy, which constitutes an integral part of these Terms.

19.2. The controller of personal data of Users processed in the Application is the Operator — Agent CS sp. z o.o., ul. Chelmska 19/21, 00-724 Warsaw, KRS 0001257455, NIP 5214175194, REGON 545394221. An Agency processes personal data only of the Artists who chose it or are assigned to it, within the scope of the Agency Services and on the terms set out in its agreement with the Artist. Processors acting on the Operator’s behalf (e.g. hosting) are listed in the Privacy Policy. No Agency is a processor acting on the Operator’s behalf. Contact: [email protected].

19.3. Personal data is processed in accordance with the GDPR, the Polish Act on Personal Data Protection, UK GDPR, CCPA/CPRA and other applicable regulations.

19.4. The User acknowledges that once applications to a casting are shared with the Casting Client running it (e.g. a producer), that Client becomes a separate controller of the data in those applications and bears independent responsibility for its further processing. The Operator is not responsible for the actions of casting clients as separate data controllers.

19.5. The User acknowledges that no IT system can guarantee 100% security of data transmitted over the Internet and uses the Application at their own risk in this regard. The Operator takes reasonable measures to secure data but does not guarantee its absolute security.

19.6. Access to the data of all Users in the Application is limited to persons authorised by the Operator, acting on its instructions (Article 29 GDPR). Membership in an Agency does not by itself give such access.

20. Communication and notifications

20.1. The Operator communicates with Users through:

• push notifications in the Application;

• e-mail messages;

• in-app messages (banners, modals);

• SMS messages (in particular for verification purposes).

  20.2. By accepting the Terms, the User agrees to receive transactional and service communications related to the operation of the Application (e.g. notifications about castings, statuses, changes to the Terms).

  20.3. Marketing communication requires the User’s separate consent and may be withdrawn at any time.

  20.4. The User is responsible for maintaining a current e-mail address and telephone number in the Application. The Operator shall not be liable for the non-delivery of communications caused by the provision of outdated contact details.

21. Force majeure

21.1. The Operator shall not be liable for the non-performance or improper performance of obligations arising from these Terms where caused by circumstances beyond the Operator’s reasonable control (force majeure), including but not limited to:

• natural disasters, epidemics, pandemics;
• armed conflicts, riots, strikes, lockouts;
• failures of telecommunications or power infrastructure;
• cyberattacks, failures of hosting or cloud service providers;
• legislative changes or decisions of public authorities;
• failures or changes in the operation of distribution platforms (Apple App Store, Google Play Store);
• failures of payment service providers;
• embargoes, sanctions or other trade restrictions;
• other extraordinary and external circumstances that could not reasonably have been foreseen or prevented.

22. Changes to the Terms

22.1. The Operator reserves the right to amend these Terms in the event of changes to the law, supervisory authority recommendations, changes to the Application’s functionality, technological developments, or for other justified reasons.

22.2. The User will be notified of material changes to the Terms at least 14 days in advance via: push notification, e-mail, and an in-app banner.

22.3. Continued use of the Application after the changes take effect constitutes acceptance of the amended Terms. If the User does not accept the changes, they have the right to delete their account before the changes take effect.

22.4. Changes that do not materially affect Users’ rights and obligations (e.g. editorial corrections, changes to contact details) may be introduced without observing the 14-day period.

23. Dispute resolution and jurisdiction

23.1. Pre-litigation mediation. Before initiating any court proceedings, the User undertakes to attempt to resolve the dispute amicably with the Operator. To this end, the User is required to send a written complaint to: [email protected], describing the claim, its factual basis, and the requested form of redress. The Operator will respond to the complaint within 30 days. The parties will negotiate in good faith for a period of at least 60 days from the date of delivery of the complaint.

23.2. Institutional mediation. If the dispute has not been resolved through negotiation (Section 23.1), either party may, before filing a lawsuit, refer the matter to mediation conducted by the Mediation Centre at the Court of Arbitration at the Polish Chamber of Commerce (Krajowa Izba Gospodarcza) in Warsaw, in accordance with its Rules. The costs of mediation shall be borne equally by the parties.

23.3. Jurisdiction. All disputes arising from these Terms or related to the use of the Application shall be governed by Polish law and subject to the jurisdiction of the common courts competent for the Operator’s registered office (Warsaw), subject to mandatory consumer protection provisions that may grant the User the right to bring proceedings before the court competent for their place of residence.

23.4. Time limit for claims. All claims of the User against the Operator related to the use of the Application must be submitted in writing within 12 months from the date on which the User became aware, or should have become aware with due diligence, of the circumstances giving rise to the claim. After this period, claims shall expire to the fullest extent permitted by applicable law.

23.5. Class action waiver. To the fullest extent permitted by applicable law, the User agrees that all claims against the Operator shall be pursued on an individual basis only. The User waives the right to participate in class actions, group actions, or representative actions against the Operator.

23.6. Severability. If any provision of this section is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a provision closest to its economic purpose, to the extent permitted by law.

24. Compliance with distribution platform rules

24.1. The Application is distributed through the Apple App Store and Google Play Store. The User acknowledges and accepts that:

• Apple Inc. and Google LLC are not parties to these Terms and bear no responsibility for the Application or its content;

• all claims related to the Application should be directed solely to the Operator, not to Apple Inc. or Google LLC;

• in the event of a conflict between these Terms and the terms of the Apple App Store or Google Play Store, the terms of the relevant platform take precedence solely with regard to distribution and in-app payments;

• Apple Inc. and Google LLC are third-party beneficiaries of these Terms with regard to the licence to use the Application and have the right to enforce the provisions of the Terms against the User;

• the Operator is solely responsible for technical support and handling complaints concerning the Application.

  24.2. Apple licence (EULA). With regard to the version of the Application downloaded from the Apple App Store, these Terms constitute the end-user licence agreement (EULA) between the User and the Operator (not Apple Inc.). The Operator, not Apple, is solely responsible for the Application and its content. The licence granted to the User is limited to a non-transferable licence to use the Application on devices owned or controlled by the User, in accordance with the usage rules set out in the Apple Media Services Terms and Conditions.

  24.3. In the event that the Application fails to conform to any applicable warranty, the User may notify Apple, and Apple may refund the purchase price of the Application (if applicable). To the fullest extent permitted by law, Apple bears no other warranty liability in respect of the Application.

  24.4. The Operator, not Apple or Google, is responsible for handling any claims of the User or third parties relating to the Application or the User’s possession and/or use of the Application, including but not limited to: (a) product liability claims, (b) claims that the Application fails to conform to applicable legal requirements, (c) consumer protection or similar claims.

25. Final provisions

25.1. The Terms enter into force on 19 September 2026.

25.2. The governing law is Polish law, including the GDPR, the Polish Act on Personal Data Protection, the Act on the Provision of Electronic Services, the Consumer Rights Act, the Civil Code, and other applicable regulations.

25.3. The Terms are available in the Application (Settings > Terms) and at www.casting.studio/terms.

25.4. The Polish version shall prevail in the event of any discrepancies with other language versions.

25.5. The Terms apply equally to the iOS and Android versions of the Application.

25.6. These Terms, together with the Privacy Policy and any licence agreements, constitute the entire agreement between the Operator and the User regarding use of the Application. All prior arrangements, representations or agreements (oral or written) in this regard shall cease to apply as of the effective date of these Terms.

25.7. Failure or delay by the Operator in exercising any right under these Terms shall not constitute a waiver of that right.

25.8. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a provision closest to its economic purpose, to the extent permitted by law.

25.9. The Operator may transfer the rights and obligations arising from these Terms to third parties without the User’s consent, provided that the User is notified 30 days in advance. The User may not transfer their rights and obligations under the Terms without the Operator’s prior written consent.

25.10. All section titles and headings in these Terms serve organisational purposes only and do not affect the interpretation of the provisions of the Terms.